REFUND POLICY All refunds must be requested in writing and submitted to the Department of Recreation and Youth Services. Requests for a refund are subject to the Department’s refund policy as outlined below and approved by the Department Director. Cancelled Classes or Programs A full refund will be issued if the cancellation is initiated by the Department of Recreation and Youth Services due to insufficient enrollment. Classes with a minimum participation requirement have the minimum and maximum number of people listed in the class description. A credit will be applied to your account and will be used toward future class or program fees if the department does not receive a written request for a refund. Before the Class or Program Begins Request for a refund can be made only before the start of the class or program for the following circumstances: When the refund is requested five business days before the start of the program or class; and it does not reduce the class or program size below the required minimum. When the participant becomes ill and presents a doctors statement along with the written request before the program or class starts. After the Class or Program Begins Refunds will be granted up to the beginning of the second week of a class or program. These refunds will be prorated and subjected to a $10.00 administration fee. No refunds will be issued after the beginning of the second week of the class. Field Trips Since trips require reservations and payments to outside vendors, the Department of Recreation and Youth Services cannot approve refunds for this type activity (no exceptions). Recreation Passes Annual Combo, Aquatic, Fitness and/or Punch Passes are non–refundable and non–transferable. Refunds Due to Illness Refunds will only be issued if the participant becomes ill and is no longer able to participate in the remainder of the class or program. A doctor’s statement must be provided. All refunds issued will be prorated from the date of notification to the Department of Recreation and Youth Services.